Every missed call is money you already paid for.

It is the median pickup-to-booking ratio across Nirvani's deployed AI voice agent footprint as of the last quarterly rollup. The 5% gap covers callers who insist on a human handoff, callers who hang up before completing intake, and edge cases like wrong-number or robocall traffic that the agent appropriately drops. For modeling purposes we treat 95% as recovered missed calls, then apply your stated close rate to that pool. If you want a more conservative view, drop the recovery to 85% in your head and re-read the numbers. They still favor deploying the agent by a wide margin.

Yes, and it usually applies more. An IVR is technically an "answered" call, but the caller drop-off on a menu tree often runs 30 to 50% before any human or system completes intake. If your phone system shows a high answered-call count but a low booked-call count, IVR abandon is doing most of that damage. The AI voice agent replaces the menu maze with a single, natural conversation. Drop-offs collapse, and the booked-call count finally matches your top-of-funnel volume.

The heatmap above is shaped by your industry's typical 24x7 inbound pattern. Restaurants leak most heavily between 8pm and midnight on weekends. Dental practices leak most heavily before 8am and over lunch. HVAC and plumbing leak most heavily on Sunday afternoons. We assume your front desk covers a typical 9-to-6 window, so the cells outside that window receive the bulk of the missed weight. You can override the miss rate slider to model a tighter or looser coverage window. The math holds either way.

That is the most common hybrid configuration. The AI sits on a "press one for booking, press two for existing patient, press three to reach a human" tree, or it routes by detected intent. Your team handles the calls that genuinely need a human (insurance disputes, complaints, complex changes), and the agent handles intake, scheduling, basic FAQ, and after-hours coverage. Net effect: your receptionist gets back three to five hours a day of focused work, and you stop losing the after-hours pipeline.

No. The TCPA distinguishes outbound autodialed or prerecorded calls (heavily regulated) from inbound calls answered by automated systems (permitted, like any IVR). Nirvani's voice agent only handles inbound calls. Any outbound SMS goes through A2P 10DLC-registered campaigns with documented consent on each opt-in. The privacy policy and SMS terms are linked in the footer.

Five pages. (1) Your numbers: monthly leak, annual leak, hour-by-hour heatmap, and N1 payback. (2) Your industry benchmarks side-by-side with your inputs. (3) The exact intake script we would configure for your category, with qualifying questions tuned to your average ticket. (4) A four-week implementation roadmap. (5) An ROI scenario set for three plausible business outcomes. No marketing fluff. You receive it within 2 minutes of submitting the form, with a single confirmation SMS, no spam.