Where do the assumptions come from?
The model defaults are Nirvani's starting assumptions, not measured medians or customer
results. Override any value with the sliders; your own numbers always beat the defaults. For a measured
reference point, CallRail's January 2025 report on 1.1 million leads found missed-call rates of 9% in
real estate, 14% in home services, 28% in legal, and 32% in healthcare.
Why does the model assume 95% of after-hours calls are recovered?
It’s a modeling assumption, not a measured result. The agent answers (no IVR maze), introduces
itself by your business name, asks intake questions you scripted, books the appointment directly into your
calendar, sends an SMS confirmation, and texts you a summary if it’s high-value. The 5% gap stands in for
callers who insist on a human or hang up before completing intake. Those get a callback queue with their
number captured. If many of your callers ask for a person, lower the rate in your head and re-read the numbers.
Does it count as “robocall” under FCC rules?
Answering is generally not. The TCPA restricts calls a business makes using an artificial or
prerecorded voice, and the FCC’s February 2024 ruling on AI voices applies to AI technology that
initiates outbound calls. When a customer dials you and the AI answers, the customer started the call.
The line flips when the AI dials out: an outbound AI call, including a callback to a missed call, needs the
person’s prior consent (written consent if it markets anything). Any outbound SMS goes through A2P
10DLC-registered campaigns with documented consent on each opt-in. This is general information, not
legal advice.
What if my close rate on AI-booked calls is lower than my human-booked rate?
We assume parity (same close rate on AI-recovered calls as your inbound calls) because the agent
captures the qualifying info that would make a human convert: project type, timeline, budget range,
decision-maker present. If your AI-booked calls close at a lower rate, drop the close-rate slider to
match and re-read the numbers.
What’s in the detailed PDF report?
Four pages: (1) Your numbers (recovered revenue, payback, 12-month projection). (2) The model defaults for your industry (how your inputs compare). (3) The exact intake script we’d configure, with
industry-specific qualifying questions. (4) Implementation roadmap (week 1, week 4, day 60). No
marketing fluff. You’ll get it after you submit (delivery time can vary).
